How can we help?

Support for the TPS Employee app used by authorized Transformer Power Services personnel.

Account access

Use the TPS email and password assigned by your administrator. An Apple or Google account does not create a TPS account. Ask your TPS administrator for access, password help, or a project assignment.

Check-ins and location

Enable Location and Precise Location in your phone settings. Work and Driving shifts use background location while active. Use Stop when the shift ends. If a check-in needs correction, contact your administrator rather than creating repeated entries.

Offline data

After you have signed in and loaded your employee profile online, supported check-ins and Stops can be saved locally while offline. Reconnect and keep the app open until pending events finish syncing. Do not uninstall the app, clear its data, or switch accounts while there are unsynced events.

Face ID or Touch ID

Sign in once with your normal TPS credentials on iPhone. Biometric sign-in also requires Face ID or Touch ID to be set up on that device. Your biometric information is handled by iOS, not sent to TPS.

Contact TPS

For app assistance, contact your TPS administrator or use the company contact below. Include your device model, app version, approximate time, and the error message. Never send your password.

sales@tpsbsp.com
+1 (956) 651-0446

For questions about your work records or personal information, see the privacy policy.